Support, manage, optimise and maintain the configuration and installation of the Desktop, including, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
What You'll Do: ️ Troubleshoot hardware and software issues on desktops, laptops, and peripherals Install, configure, and maintain computer equipment and systems Provide timely technical support to end-users onsite Ensure security protocols are followed for all devices Document issues and resolutions accurately Collaborate with IT teams for escalated problems
Coordinate with network security and application teams to escalate complex issues follow through on resolutions and communicate clear updates to users in nontechnical terms