Job Overview: Online Sales Assistants are responsible for liaising with customers through online platforms (Website, Whatsapp, Instagram, Facebook, etc.) to ensure a transaction goes smoothly. Online Sales Assistants are expected to help customers choose between the company’s array of goods and services, check availability of goods, process payments and maintain a high level of customer service. Online Sales Assistants are also responsible for operating the company’s online resources such as social media accounts, online retail platforms, and website.
Responsibilities and Duties:
Deliver retail and customer service activities to optimize and exceed sales targets, profitability and customer satisfaction.
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Collect revenue and ensure all fee payments are accurately recorded using the appropriate codes and right amounts in the Putty system before issuing receipts