Technical Support
IT Support
Customer Support
Application Support
SaaS
Troubleshooting
Technical Troubleshooting
Customer Service
Help Desk Support
Incident Management
Root Cause Analysis
Network Troubleshooting
POS Systems
CMS
Freshdesk
TeamViewer
Datadog
Salesforce
Mandarin / Traditional Chinese
English Communication
+18
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Posted
2 days ago
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Monitor integrations and system healthTrack system logs, dashboards, and alerts to proactively identify issues before they impact customers.
Follow incident and escalation proceduresAdhere to defined incident management processes, ensuring timely communication, documentation, and handover during incidents.
Maintain operational documentationUpdate runbooks, knowledge articles, and support documentation to improve resolution speed and consistency.
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