Verify system backup availability, project file backup status, and maintenance records.
Carry out basic inspection of PLC CPU/module status, I/O modules, communication modules, network switches, fibre links, power supplies, UPS, and panel condition.
Support functional checks on HMI graphics, alarm pages, trends, reports, client-server communication, and operator interface functions.
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Monitor integrations and system healthTrack system logs, dashboards, and alerts to proactively identify issues before they impact customers.
Follow incident and escalation proceduresAdhere to defined incident management processes, ensuring timely communication, documentation, and handover during incidents.
Maintain operational documentationUpdate runbooks, knowledge articles, and support documentation to improve resolution speed and consistency.
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