Nala Manpower Management Hiring! Full Time Application Support Analyst / Engineer in WP Kuala Lumpur, Earn up to MYR 9,500 - Ricebowl

• Minimum 3 years of hands-on experience in application support (L1/L2 environment)

• Diploma or Degree in Computer Science, IT, or a related discipline

• Strong troubleshooting skills with ability to analyse and resolve issues end-to-end

• Experience supporting business users in SLA-driven environments

• Proficiency in VB6, VB.NET, ASP.NET, C#, and .NET Core with debugging experiences

• Experience with PHP and web technologies

• Solid understanding of APIs and web services (REST, JSON, SOAP, XML)

• Strong SQL skills (SQL Server, PostgreSQL) with reporting tools (SSIS, SSRS, Crystal Reports)

• Familiarity with scripting (PowerShell, VBScript) and version control (GitHub)

• Knowledge of modern frontend frameworks (Vue.js, React, Node.js)

• Experience supporting Shopify / Shopify Plus platforms

Additional remarks

Will need to be stationed in JB branch for estimated a month as need to work closely with our ecommerce backend to setup the marketplace platform

Travelling needed subsequently once a month for first few months, and once every 2 months or quarterly)

Occasionally travelling to SG HQ for meeting or training or support when required

Must be able to work on weekend by rostering (standby) & during PH if the outlets are opened as well

Additional Advantage:

Experience with OutSystems or other low-code platforms

Exposure to cloud and container technologies (Azure, Docker, Kubernetes)

• Provide L1 application support including incident logging, triage, and resolution within SLA

• Escalate and handle L2 issues when required, including in-depth troubleshooting

• Diagnose and resolve issues across application, database, and integration layers

• Perform minor bug fixes, enhancements, and support-related coding

• Support APIs, system integrations, and data flows

• Monitor system performance and ensure high availability

• Collaborate with developers, infrastructure teams, and business users

• Maintain documentation, knowledge base, and support procedures

• Support deployments, releases, and change management activities

• EPF
• SOCSO
• EIS