Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
Implementation, support and maintenance of applications assigned
Responsible for system analysis, system design, application development, report generation, amendment and enhancement for applications assigned
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Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
Identify recurring issues and work with Product and Engineering on long-term fixes or improvements
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Stakeholder & Communication Management: Serve as the primary contact for ETL operations, managing stakeholder communications, coordinating with Infrastructure, AIA Group teams, vendors, and partners for issue resolution, and supporting audit activities with required operational evidence.
Process Governance & Continuous Improvement: Ensure compliance with security, audit, and IT governance standards by maintaining SOPs, runbooks, and knowledge bases, driving automation and monitoring improvements, and supporting DR drills, validation, and recovery assurance activities.
Education: Bachelor’s Degree in IT, Computer Science, or related discipline.
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