Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
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Drive Process Improvement Initiatives Actively participate in and contribute to projects or initiatives aimed at enhancing review processes and driving operational efficiency.
Manage Reporting and Period Close Processes Oversee the workflow of reporting packages and ensure the timely, accurate, and consistent completion of period close activities across all regions.
Analyze and Resolve Reporting Discrepancies Examine reporting packages to identify inconsistencies and significant variances includes IMR, collaborating with stakeholders to investigate root causes and implement effective solutions.
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Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations, specifically open items.
Ensure compliance to Finance Hub policies, local company legal and statutory requirements.
Ensure stakeholders queries are attended to and resolved in a timely, responsible, and proactive manner.
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Responsible to identify and define detailed functional specifications based on the business requirements document
Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Job Purpose
Design, develop, and manage robust data pipelines and advanced analytics dashboards in support of Industry 4.0 initiatives
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Act as the focal point between Logistics Operations and Finance, ensuring the facility has the supplies and services required to operate efficiently while minimizing variances against operating budget.
Monitor actual spend vs.sites’ operating budget, identify variances, and implement cost-saving initiatives.
Review and approve expenses to ensure alignment with Satair financial policies.
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