Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Know the customer and understand our customer’s expectations with their reactive support experience
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Preparing for Pillar 2 requirements: contributing to and driving the evolution of tax reporting to meet the new requirements.
Support the progressive implementation of Pillar 2 within the Group, in close collaboration with the GBS, HO, local or regional contact points.
Oversee the calculation of the effective tax rate of jurisdictions/subsidiaries in Pillar 2 dedicated tool in the Group consolidation tool environment, and when applicable.
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Assist Assistant Manager / Finance Manager in carrying out the performance studies for Line and Finance Management
Act as a true Business Partner
Obtain, validate and extract relevant information from various systems and Business Units to produce reports and perform data analysis on a timely basis
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