Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services, and Benefits services via telephone, email as well as performing HR administration in line with company policies/guidelines and country-specific legislation.
Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries, and escalating operational issues to the relevant parties for resolution.
Performs HR operational tasks that include personnel data administration, organization data maintenance, loan and payment administration and claims verification, time & attendance data administration, medical benefits administration, and claims processing.
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Perform end-to-end testing activities, including Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing.
Identify, document, monitor, and support the resolution of defects, risks, and quality issues throughout the software development lifecycle.
Conduct quality reviews and assessments to ensure compliance with established standards, methodologies, and best practices.
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Work closely with CS&L, Supply Chain and market teams to investigate and resolve inventory-related exceptions, including open PO, GRNI, stock provision, freight, inventory ageing, goods-in-transit (GIT) and intercompany issues.
Support monthly ICT activities, including volume submission reviews, DPS/Profit Release analysis, mismatch resolution and intercompany reconciliations.
Provide Inventory, Costing and COGS-related inputs to management reporting deliverables, including Gross Margin analysis, Working Capital (WCAP), ONL, inventory reporting and other finance review packs, where required.
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Drive continuous service and process improvement initiatives by identifying optimization opportunities and contributing to competency development in automation, Artificial Intelligence (AI), and Machine Learning (ML) technologies.
Monitor operational performance and prepare, maintain, and distribute relevant reports and presentations, including governance reports, operational review materials, use case assessments, and threat intelligence updates.
Conduct Root Cause Analysis (RCA) activities to identify lessons learned and recommend corrective and preventive actions.
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Participates in the review and preparation of data necessary for the filing of payroll related tax returns and miscellaneous withholding forms.
Participates in year-end process including year-end adjustments, year-end tax statements and review of year-end tax filing information. Serves as an internal and external resource on payroll system related inquiries.
Participates in continuous improvement projects and initiatives; supports the development and maintenance of payroll process documentation.
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Maintain accurate payroll records and ensure proper documentation for complex pay groups. Support compliance with local tax and labor regulations in more complicated jurisdictions.
Follow standardized payroll procedures and contribute to documentation efforts. Participate in testing and rollout of new payroll systems or updates.
Associate degree or a minimum of 3 years of related payroll experience
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Participate in regulatory engagements or consultations, application of licenses or exemptions, and ensure business and management are informed and prepared against material reforms and developments.
Compliance & Risk enthusiast – you’ve racked up at least 2-3 years of relevant work experience, ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the tendency to focus on details and hate to miss out on specifics.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Cross-Functional Collaboration: Partner with teams across readership, ads, and subscriptions to provide ad-hoc analysis and manage project timelines effectively.
Fresh graduates with a strong passion for data are welcome to apply! (Ideally, you have 1 - 2 years of experience in Commercial Data or Web Analytics).
Advanced proficiency in Excel & Google Sheets is a must.
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Perform month-end closing activities and reporting, including fixed assets listing, accrual and prepayment schedules, journals, bank and vendor reconciliations, intercompany reconciliations, and balance sheet schedules on a timely basis
Prepare monthly P&L commentary for GSC MY
Coordinate and liaise with external auditor and tax agent, banker, vendors and etc.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Execution of Internal Controls in accordance with GSK Internal Control Finance Framework.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
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Communicate with clients via phone, email, and other channels to resolve payment issues and negotiate payment plans if necessary.
Collaborate with internal teams, including billing, cash application, credit, sales, and customer service to resolve billing discrepancies and disputes.
Investigate and follow up on unidentified or unmatched collections in a timely manner.
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