Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
...
Troubleshooting s Risk Mitigation: Identify and resolve technical bottlenecks during migration/deployment phases, ensuring minimal disruption to client operations.
Documentation s Handoff: Build standard operating procedures (SOPs), Project As-Builts, Low-Level Diagram(LLD), system architecture diagrams, and detailed handover documentation for ongoing support teams.
Process Optimization: Continuously refine deployment scripts, templates, and rollout checklists to improve implementation speed and consistency.
...
Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
...
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
...
Translate technical risks into business impact and process resilience, to support decision-making at operational (engineering, maintenance, etc.) and management levels
Assess vulnerabilities, lead system hardening, and design compensating controls for ICS/SCADA platforms
Collaborate with engineering, plant, and IT security teams to integrate OT security into operational processes
...