A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services, and Benefits services via telephone, email as well as performing HR administration in line with company policies/guidelines and country-specific legislation.
Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries, and escalating operational issues to the relevant parties for resolution.
Performs HR operational tasks that include personnel data administration, organization data maintenance, loan and payment administration and claims verification, time & attendance data administration, medical benefits administration, and claims processing.
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Participate in regulatory engagements or consultations, application of licenses or exemptions, and ensure business and management are informed and prepared against material reforms and developments.
Compliance & Risk enthusiast – you’ve racked up at least 2-3 years of relevant work experience, ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the tendency to focus on details and hate to miss out on specifics.
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Maintain accurate payroll records and ensure proper documentation for complex pay groups. Support compliance with local tax and labor regulations in more complicated jurisdictions.
Follow standardized payroll procedures and contribute to documentation efforts. Participate in testing and rollout of new payroll systems or updates.
Associate degree or a minimum of 3 years of related payroll experience
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Drive continuous service and process improvement initiatives by identifying optimization opportunities and contributing to competency development in automation, Artificial Intelligence (AI), and Machine Learning (ML) technologies.
Monitor operational performance and prepare, maintain, and distribute relevant reports and presentations, including governance reports, operational review materials, use case assessments, and threat intelligence updates.
Conduct Root Cause Analysis (RCA) activities to identify lessons learned and recommend corrective and preventive actions.
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Work closely with CS&L, Supply Chain and market teams to investigate and resolve inventory-related exceptions, including open PO, GRNI, stock provision, freight, inventory ageing, goods-in-transit (GIT) and intercompany issues.
Support monthly ICT activities, including volume submission reviews, DPS/Profit Release analysis, mismatch resolution and intercompany reconciliations.
Provide Inventory, Costing and COGS-related inputs to management reporting deliverables, including Gross Margin analysis, Working Capital (WCAP), ONL, inventory reporting and other finance review packs, where required.
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Cross-Functional Collaboration: Partner with teams across readership, ads, and subscriptions to provide ad-hoc analysis and manage project timelines effectively.
Fresh graduates with a strong passion for data are welcome to apply! (Ideally, you have 1 - 2 years of experience in Commercial Data or Web Analytics).
Advanced proficiency in Excel & Google Sheets is a must.
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Perform month-end closing activities and reporting, including fixed assets listing, accrual and prepayment schedules, journals, bank and vendor reconciliations, intercompany reconciliations, and balance sheet schedules on a timely basis
Prepare monthly P&L commentary for GSC MY
Coordinate and liaise with external auditor and tax agent, banker, vendors and etc.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Execution of Internal Controls in accordance with GSK Internal Control Finance Framework.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
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Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Cash Flow & Working Capital — Monitor Group cash position and working capital performance, including receivables ageing, collections and payment cycles, and flag funding requirements to management.
Cost Control & Operating Efficiency — Track headcount and operating expenditure against budget, analyse cost drivers across entities, and support cost optimisation and productivity initiatives.
Business Partnering — Work with department heads and country leads so budget ownership sits with the business.
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Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
Perform any other ad-hoc legal/compliance duties.
Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of relevant work experience ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
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