Drive continuous service and process improvement initiatives by identifying optimization opportunities and contributing to competency development in automation, Artificial Intelligence (AI), and Machine Learning (ML) technologies.
Monitor operational performance and prepare, maintain, and distribute relevant reports and presentations, including governance reports, operational review materials, use case assessments, and threat intelligence updates.
Conduct Root Cause Analysis (RCA) activities to identify lessons learned and recommend corrective and preventive actions.
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Work closely with CS&L, Supply Chain and market teams to investigate and resolve inventory-related exceptions, including open PO, GRNI, stock provision, freight, inventory ageing, goods-in-transit (GIT) and intercompany issues.
Support monthly ICT activities, including volume submission reviews, DPS/Profit Release analysis, mismatch resolution and intercompany reconciliations.
Provide Inventory, Costing and COGS-related inputs to management reporting deliverables, including Gross Margin analysis, Working Capital (WCAP), ONL, inventory reporting and other finance review packs, where required.
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Cross-Functional Collaboration: Partner with teams across readership, ads, and subscriptions to provide ad-hoc analysis and manage project timelines effectively.
Fresh graduates with a strong passion for data are welcome to apply! (Ideally, you have 1 - 2 years of experience in Commercial Data or Web Analytics).
Advanced proficiency in Excel & Google Sheets is a must.
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Perform month-end closing activities and reporting, including fixed assets listing, accrual and prepayment schedules, journals, bank and vendor reconciliations, intercompany reconciliations, and balance sheet schedules on a timely basis
Prepare monthly P&L commentary for GSC MY
Coordinate and liaise with external auditor and tax agent, banker, vendors and etc.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Execution of Internal Controls in accordance with GSK Internal Control Finance Framework.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
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Tracks and reports on monthly P&L (e.g. PFME, TTS and FOE spend) - identify variances against budgets and forecasts, thoroughly investigates and diagnoses root causes, then takes appropriate action on material variances and escalate where needed.
Analyze the product portfolio to identify Value Destroyers, perform ROIC and cost optimization analysis on the business where needed.
As part of the MBS process, perform financial simulations and scenario analysis based on relevant assumptions, business inputs and strategy.
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Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
Perform any other ad-hoc legal/compliance duties.
Compliance & Risk enthusiast – you have racked up at least 2 - 3 years of relevant work experience ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Cash Flow & Working Capital — Monitor Group cash position and working capital performance, including receivables ageing, collections and payment cycles, and flag funding requirements to management.
Cost Control & Operating Efficiency — Track headcount and operating expenditure against budget, analyse cost drivers across entities, and support cost optimisation and productivity initiatives.
Business Partnering — Work with department heads and country leads so budget ownership sits with the business.
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• Continuously enhance and streamline risk reporting, improving transparency, consistency, and relevance to business decisions.
• Support and drive enhancements to risk tools, dashboards, and reporting frameworks, improving usability, efficiency, and data visibility across platforms.
Independently run and validate daily Market Risk calculations, including VaR and key risk metrics, ensuring data integrity, model stability, and timely delivery.
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Be the Subject Matter Expert in Complyadvantage (Screening Tool), and support any enhancement/process related workflows.
Handle resolution of confirmed suspicious cases, including assisting to reach out to affected customers and internal teams for further investigation.
Collaborate with Compliance and other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company's and users' interests
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Acquirer Communication: Communicate with acquirers, manage their expectations, and respond to queries to support favourable outcomes.
Status Monitoring & Reporting: Monitor chargeback status (win/loss) through to resolution and prepare accurate reports on volumes, outcomes, and root causes.
User Communications: Manage communications with users to handle chargeback cancellations and appeals professionally and in a customer-centric manner.
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Drive continuous self-development in the medical sales industry and DKSH's business practices, building subject matter expertise that supports evolving business development needs.
Administrative duties and coordination tasks as required.
The Business Analyst is a key contributor within the Business Development (BD) team, leveraging market research and data analytics to generate insights that strengthen DKSH's strategic growth in the medical sales industry.
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Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations, specifically open items.
Ensure compliance to Finance Hub policies, local company legal and statutory requirements.
Ensure stakeholders queries are attended to and resolved in a timely, responsible, and proactive manner.
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Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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