Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
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Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Lead technology investment planning and prioritization, ensuring alignment between business outcomes and resource allocation.
Partner with regional leadership teams to embed technology capabilities into core business operations and growth initiatives.
Provide end-to-end accountability for technology outcomes across the region, coordinating delivery through cross-functional IT teams including applications, architecture, infrastructure, cybersecurity, data, project management, and sourcing.
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Metrics & Reporting: Report and track Internal, Paynet & BNM regulatory Key Risk Indicators (KRIs) regarding control effectiveness.
WAF & Application Layer Governance: Define the governance framework for Web Application Firewall (WAF) deployments. Establish standards for rule tuning, core rule sets (e.g., OWASP Top 10 mitigation), API security baselines, SSL/TLS decryption profiles, and the management of false-positive thresholds to protect critical banking applications.
WiFi & Network Access Control (NAC) Governance: Define and audit the security architectures within Cisco ISE governing corporate, guest, and BYOD wireless networks. Establish strict baselines for 802.1X authentication, device profiling, and endpoint posture assessment before network admission.
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Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
Provide requested customer reporting on required regular customer requested cadences.
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National Exercises: Lead annual PayNet DR exercises and PNB DR line testing
Cybersecurity Drills: Collaborate with Security Management to lead and execute high-stakes Cybersecurity Drills (Ransomware/Wiper scenarios).
New System Onboarding: Provide expert advisory and define scenarios for Mock Run Tests for all new systems. Evaluate SIT/UAT results to authorize the first-time failover to DR.
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