Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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To liaise with Finance Department to ensure credit / debit note are issued and provide sales report to Finance Department.
Liaise with freight forwarder or Shipping Company for best quote and shipping schedule.
Responsible for order processing from the issuance of proforma invoices, follow up with the Planning Department for cargo completion until payment is collected.
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