Coordinate with operations teams on HC requirement and cross utilisation opportunities, in the case of unexpected rises in moderation volumes or absenteeism.
Be responsible for monitoring operational performance to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
Drive continuous improvement on WFM processes/tools/systems including streamlining & optimizing HC allocation and real-time management.
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Coordinate with operations teams on HC requirement and cross utilisation opportunities, in the case of unexpected rises in moderation volumes or absenteeism.
Be responsible for monitoring operational performance to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and customer-service standards by analyzing performance statistics and financial results.
Drive continuous improvement on WFM processes/tools/systems including streamlining & optimizing HC allocation and real-time management.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Develop budgets and financial forecasts and perform in-depth financial analysis and reporting to support management in strategic planning and decision-making.
Review and improve internal controls and accounting systems to enhance operational efficiency.
Oversee all financial operations, including accounts payable, accounts receivable, general ledger, and bank reconciliations.
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Maintain proper documentation (site diary, inspection records, test reports, NCRs, defect lists) and report defects and non-compliance.
Liaise with consultants and contractors, attend site meetings, and support project handover, defect rectification during DLP, and post-handover matters (JMB/RA).
- Prepare design proposals, mood boards, and presentation materials so that we can align our creative goals with the client's expectations early in the process.
- Create 3D designs and concept visuals to provide our clients with a realistic glimpse of their future spaces.
Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Position your career for future leadership roles by taking ownership of the HR function in a fast-paced, technology-driven industry.
Manage the end-to-end employment lifecycle, including recruitment, onboarding, and offboarding, to help us provide a seamless experience for every new joiner.
Maintain accurate employee records and documentation so that we can ensure full compliance with Malaysian labor laws at all times.
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Strengthen and continuously improve AR processes, controls, and SOPs to enhance efficiency, scalability, and compliance
Drive timely month-end closing by ensuring all AR-related activities (reconciliations, aging reviews, provisions) are completed accurately and on schedule
Monitor AR aging and collection performance, proactively identifying risks and implementing strategies to optimize cash flow and reduce overdue balances
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