Support integration assessment and documentation of relevant applications
Involve in delivering application solutions to cater for the Virtual Connected Factory implementation in a timely and efficient manner
Develop new applications and enhancements on existing manufacturing applications to meet new business process changes and enable smart device implementation
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Identify key customer milestones and trigger points to deliver relevant communications at the right time through the appropriate channels.
Leverage customer data, CRM insights, installed base information, campaign engagement, behavioural signals, support trends, and renewal timelines to define target cohorts and program priorities.
Build segmentation strategies based on customer lifecycle stage, product ownership, industry, account size, engagement level, propensity signals, and renewal risk.
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Documents and communicates the voice of customer to internal stakeholders.
Leverages resources and knowledge of products, services, processes, and operations to support customer commitments, gain competitive advantage and foster business growth.
Prepares or oversees the production of proposals and negotiates contracts for management approval.
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