Understand and analyse contact centre requirements and work in collaboration with business users and contact centre solutions provider to design business solutions and follow through to implementation. Oversee the administration of the contact centre systems and first level users’ support.
Enforce robust IT security policies, including patch management, endpoint protection, and access controls in compliance with local regulations (e.g., PDPA) and industry standards.
Lead IT Governance, Risk & Compliance (GRC) activities, including control assessments, risk management, audit remediation, policy reviews and regulatory requirements.
Enforce robust IT security policies, including patch management, endpoint protection, and access controls in compliance with local regulations (e.g., PDPA) and industry standards.
Own the performance and user experience of wireless services in lecture halls, examination venues, offices and clinical settings, including Juniper Mist and Aruba environments.