Seeks out and tackles issues that will prevent the delivery of business benefits, facilitating open communication and discussion between stakeholders
Advises and influences business clients and customers, at management level, regarding the delivery, costs, availability and functionality of services and systems.
Works directly with Business resources to establish requirements for the implementation of changes in the business process.
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Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy
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Coordinate relocation of existing fibre optic, telecommunication, and power cables within project Right-of-Way.
Work closely with utility providers (TNB, TM, fibre operators) to ensure relocation works comply with approved method statements and safety requirements.
Prepare work schedules and traffic management coordination for cable diversion activities.
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Assess market opportunities, customer needs, technical feasibility and commercial potential for new data centre commissioning, QA/QC, inspection and advisory service offerings.
Build and manage a qualified pipeline across data centre owners, hyperscalers, colocation providers, developers, EPCs, contractors, consultants and facility management companies.
Identify, qualify and convert new project opportunities through customer meetings, market intelligence, networking, proposals, tender support and commercial follow-up.
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