Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
Manage marketing databases & CRM systems. Ensure all the important information on leads, opportunities, projects etc. are recorded and tracked. Identify potential risk and propose improvement actions to be taken.
Collaborate with cross functional teams to ensure smooth process of processing purchase orders and payments to vendors.
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Drive proposal and tender quality - Author solution write-ups, bills of materials, and scopes of work that strengthen win rates, including submissions for regulated industries such as oil & gas.
Advise on IT and infrastructure integration - Guide client IT teams through deployment considerations including cloud vs. on-premise architecture, network and connectivity requirements, API integration, and dashboard/digital twin setup.
Build internal technical capability - Develop playbooks, FAQs, and training materials that raise the sales team's technical fluency and reduce dependency on ad hoc engineering support.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Troubleshoot, debug, optimise, and enhance application performance, reliability, and scalability.
Manage assigned development tasks and deliver project milestones within agreed timelines.
Collaborate closely with Software Engineers, Business Analysts, Technical Specialists, and project stakeholders throughout the Software Development Life Cycle (SDLC).
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Build practical automation skills by scripting routine tasks and improving test procedures.
Want hands-on experience fixing real hardware and systems while you learn? By working with us at Metasigma, you will support device fleets, assist engineers, and see how products are tested and deployed.
Your role is to build and scale our internal IT and hardware support processes, from setting up test benches to automating routine tasks. You will help make hardware development and day-to-day operations more reliable and faster.
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