Documentation and Reporting – Maintain system records, assist in preparing reports, and develop user guides.
Collaboration and Learning – Work closely with senior engineers to enhance security solutions and stay updated on the latest IT security advancements, threats, and trends to support continuous improvement.
Research – Explore emerging technologies and best practices to improve security operations.
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Project & Client Management – Take ownership of assigned technical projects and client engagements from planning and implementation through testing, deployment, and handover. Work directly with clients to understand requirements, provide technical recommendations, and communicate project or support updates.
Technical Collaboration & Continuous Improvement – Work closely with Sales, Pre-Sales, Product, vendors, and internal technical teams on solution design, proof-of-concepts, escalations, and technical issues. Research emerging technologies and identify opportunities to improve security, performance, and operational efficiency.
Documentation, Mentoring & Knowledge Sharing – Maintain technical documentation, implementation guides, configuration records, and support reports. Provide technical guidance to junior engineers and contribute to knowledge sharing, best practices, and team capability development.
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