Develop project plans, track milestones, and ensure timely delivery of initiatives within scope, timeline, and resources.
Support the implementation and enhancement of warehouse systems (e.g., WMS tools, automation workflows, operational dashboards) to improve fulfillment performance.
Work closely with ground operations teams to validate solutions, conduct testing, and ensure smooth rollout and adoption of new tools or processes.
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Close sales deals by negotiating terms and aligning solutions with customer needs
Provide after-sales support including troubleshooting technical issues, overseeing installation processes, and conducting site visits to ensure customer satisfaction
Maintain and strengthen client relationships through regular communication and timely follow-up
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Responsible for product evolution and liaise closely with PDA on product roadmap.
Function as the main interface to Customers and be responsible for all quality issues of the product assigned. Drive actions with internal and external parties to decrease the rate of first-fit rejections.
Accountable for product root cause analysis of all quality/process issues by performing 8D analysis (FTQP) and driving the reactivity objective.
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