Collaborate with the Product Manager to provide sales support, coordinate with technical and after-sales teams to resolve customer issues, and enhance customer satisfaction.
Develop and execute creative marketing promotions tailored to regional market characteristics to strengthen brand influence.
Work closely with the Service Manager to promptly respond to customer after-sales requests, coordinate internal resources to ensure issue resolution, and improve satisfaction and loyalty.
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Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.
Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
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