You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
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You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.
You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.
- Open to working shifts. (Mondays – Fridays, 8.00am - 5.00pm or 12.00pm to 8.30pm and Saturdays, 8:30am -12.30pm or 8.30am – 1:30pm)WFO at Paya Lebar, 2-year contract
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- Open to working shifts. (Mondays – Fridays, 8.00am - 5.00pm or 12.00pm to 8.30pm and Saturdays, 8:30am -12.30pm or 8.30am – 1:30pm)WFO at Paya Lebar, 2-year contract
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