Act as the main escalation point for customs issues, audits, investigations, and regulatory engagements with authorities.
Build and maintain strong relationships with key customers while leading the Customer Relations team to ensure timely responses, effective issue resolution, and proactive client engagement. Monitor customer satisfaction levels and drive initiatives to enhance service excellence and customer retention, while supporting the Sales team through customer visits, presentations, and the development of tailored solution proposals.
Monitor KPIs such as declaration accuracy, clearance turnaround, compliance rates, and cost of non-compliance, and report performance to management.
...