Timely creation, submission, follow up, coordinate, communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices) accordance to company’s policy, procedure and SOP from booking, Bill of lading, cartage advice, advance manifest submission, costing and invoicing, release of Bill of Lading and receipt of Proof of Delivery on Door Delivery shipments.
Verification of the completeness and accuracy of all forwarding documents ie Bill of Lading, Master Bill of Lading, shipping certificate, advance manifest, SOLAS/VGM submission etc.
Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met with approval from carrier where necessary.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Promote and sell services to existing or potential clients which target to expand customer database.
Training and guidance will be provided.
Candidate must possess at least a Diploma, Bachelor’s Degree, preferable major in business administration, marketing, logistics and/or supply chain management or related fields.
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Menguruskan urusan pelepasan penghantaran yang memerlukan tindakan segera bagi mengelakkan kelewatan dan memastikan pergerakan kargo berjalan dengan lancar.
Menyusun dan menyimpan rekod dokumen kastam secara teratur, sama ada dalam bentuk fizikal atau digital, bagi memudahkan rujukan serta memastikan pematuhan kepada keperluan audit.
Berhubung dengan pasukan Pelepasan Kastam (Customs Clearance) dan jabatan-jabatan berkaitan bagi memastikan setiap urusan berjalan dengan lancar.
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Accelerate into leadership by owning P&L targets and mentoring junior sales colleagues.
Develop cross-functional experience working with ops, customs clearance, and digital tools used in logistics.
Ready to own sales and marketing for freight forwarding? We are inviting you to join working with us at THI LOGISTICS (MALAYSIA) SDN BHD, a hands-on logistics partner moving sea and air cargo across Malaysia and the region. We focus on practical solutions, clear pricing, and dependable delivery that help customers move business forward.
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