Be able to establish and agree on key deliverables together with the customers incl. budget frame for the finalized solution.
Lead the planning process from start to end, in close co-operation with IKEA for Business co-workers, Planning Team Leader and customers, and after each project agree on improvements based on the follow-up.
Present and sell the design solution including services to the customer in an inspiring and straightforward way.
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Always contribute to environmental, health and safety performance in the store and work towards securing compliance with the group risk manual in the recovery operations areas.
Responsible to minimize the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
Assist Exchange & Return in sourcing of replacement part or missing parts.
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I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
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Serve as the senior escalation point for high impact or strategic customer issues, ensuring timely resolution and strong customer outcomes.
Monitor and track performance across team, identifying trends, gaps and opportunities for improvement
Actively strengthen cross functional collaboration to ensure the customer experience function operates as an integrated, high impact partner to the business.
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