Plan, implement, and review business applications to ensure effectiveness and compliance, while driving digital transformation, operational efficiency, and global standards for system integrity, security, and governance. •
Develop and maintain technical support documentation, ensuring compliance with approved standards and procedures, and proper recording of all activities, including user and technical manuals. •
Assist in handling incidents or problems of any priority that impact services, act as an escalation point for unresolved issues, and help maintain SLAs by guiding the resolution of incidents, problems, maintenance, and enhancement requests for assigned applications. •
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Process and verify BPZBI submissions to ensure accuracy, completeness and compliance with Free Zone and Customs regulations. •
Coordinate and monitor the monthly submission of inventory, Goods Confirmation and warehousing activity reports by Free Zone operators to ensure data accuracy, completeness and regulatory compliance. •
Oversee the operation, monitoring and administration of eFZlPS and other related systems to support Free Zone operational activities. •
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Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely closure of findings.
Optimize Resources & Operational Readiness: Optimize manpower, vendor performance, and operational coverage to support business needs, including high-profile events and 24/7 operational support.
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Perform and coordinate the development of the application system from gap analysis, functional and technical specification, and detailed design, including unit and systems integration testing as per users’ specification.
Prepare System Requirement and Design Specification document for user’s sign off.
Provide support to resolve IT issues/problems related to application implemented as reported to IT Helpdesk within the service level agreement to minimise business disruption.
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Perform and coordinate the development of the application system from gap analysis, functional and technical specification, and detailed design, including unit and systems integration testing as per users’ specification.
Prepare System Requirement and Design Specification document for user’s sign off.
Provide support to resolve IT issues/problems related to application implemented as reported to IT Helpdesk within the service level agreement to minimise business disruption.
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Manage Windows 10 & 11, MS Office Applications, network connections, printer mapping etc.
Manage email message configuration and troubleshooting issues for Outlook.
Must be able to troubleshoot laptop or PC problems down to the board level, set up peripherals, connect devices to the network, and install/replace various hardware components, hard drives, etc.
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Own full software development lifecycle (SDLC) from requirements analysis, solution design, development, testing, deployment, and post-production support.
Identify, troubleshoot, and resolve complex software, ensuring optimal system performance and user experience.
Design and maintain robust database structures (SQL Server, Oracle DB, MySQL) and data pipelines to support manufacturing analytics and operational reporting.
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