Generate change management requests & incident management tickets for Data Center facility
Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents, such as power failures or natural disasters; review and refine the established Emergency Operations Procedures to effectively handle these situations
Work with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues...
Oversee production support for core mission critical systems to attain robust system availability
Foster continuous technology advancement and development of the department, as well as lead people management agenda including performance management and development
Undertake assignments and projects as assigned by department head...