Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Global Support Executives. Overseeing the processes and to handle escalations and process related query resolutions. Plan capacity daily and intra-day based on projections and volume analysis and allocate/reallocate resources within the team. Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. Understand MI requirements enough to be able to produce, analyze and interpret MI. Provide leadership to team assigned, consistent with Group and Company policies and standards. Lead a cohesive team, working in a supportive team environment driven by people centric values. Motivate and to ensure effective development of individuals to meet business targets.
Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).
Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).
To authorize the processing and administration of Loan borrowings where HSBC provides Agency and Administration service for syndicated & bilateral loan deals.
Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively, retaining customer goodwill, and customers are kept fully informed of progress.