Assist on any ad-hoc tasks assigned by superior when required.
Currently pursuing at least Diploma or Bachelor’s Degree in Business Administration, Business Studies, Human Resource Management, Marketing, or any equivalent.
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Manage HR systems and reporting: Oversee team member data entry, track employment transitions, maintain training and corrective action records, and generate reports on key HR metrics
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At least 3–5 years in HR, preferably in hospitality or service-oriented industries.
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Any other ad-hoc duties assigned as and when required
Foreign worker administration including liaising with government authority such as Immigration department, Embassy, prepare documents for passport or VISA renewal, arrange for FOMEMA medical check-up up to for foreign workers.
Prepare and manage HR functions such as employee record maintenance, HR documents, and letter preparation.
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This is an efficient processor, who with guidance and directions can meet demands of multiple, repetitive HR processes, tasks and inquiries.
The role has strong customer service focus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
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Manage and process monthly payroll, ensuring accurate salary payments, allowances, overtime claims, statutory contributions, and other related payroll matters in a timely manner.
Managing day-to-day operations of the HR function and duties (industrial relations & employee relations).
Handle employee issues like counselling, grievance handling, investigation and enquiry.
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Handle escalations beyond CSO or Senior CSO resolution authority
Coach and performance-manage Malaysia CSOs and the Senior CSO; drive quality calibration
Run cross-market alignment calls or checkpoints with Team Leaders in other markets to surface risks, share best practice, and flag inconsistencies before they reach client governance
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