Key Responsibilities

1. Retail IT Operations (Stores & POS)

Provide first-level support for POS terminals, peripherals (printers, scanners, cash drawers) and store connectivity; escalate unresolved issues to the relevant team.
Assist with POS setup, configuration checks and testing for new stores, relocations and renovations.
Monitor daily store IT checks (POS availability, network, end-of-day processing) and follow up on exceptions.

2. Head Office End-User Support

Support HQ users on desktops, laptops, printers, mobile devices, email and Microsoft 365 applications.
Help resolve IT ticket backlogs and ensure tickets are updated and closed within agreed response times.
Assist with meeting room, video conferencing and basic AV setup.

3. IT Infrastructure Support

Assist the Infrastructure Executive with routine upkeep of network, Wi-Fi, servers, CCTV and connectivity across HQ, stores and warehouse.
Support hardware lifecycle activities: asset tagging, inventory records, imaging, deployment, collection and disposal documentation.
Assist with user account administration, access requests and device onboarding/offboarding under supervision.
Help perform routine checks on backups, patching status and endpoint protection, and report exceptions promptly.

4. Digital & Systems Support

Support digital initiatives assigned by the IT Manager, including requirement gathering, testing, simple automation and user training.
Assist with Microsoft 365 and SharePoint housekeeping, including site content, permissions review and form or workflow testing.
Prepare and maintain IT documentation, user guides and knowledge base articles.

5. Governance & Security

Follow IT security, data protection and confidentiality policies at all times, and report suspected security incidents immediately.
Handle company data, user accounts and equipment responsibly and in line with company standards.

6. Learning & Development

Gain hands-on exposure to enterprise applications, POS back-end systems and IT service management tools.
Participate in team meetings, project discussions and cross-functional collaboration.
Continuously build technical and troubleshooting skills with guidance from the IT team.

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