Drive employee engagement survey cycles end-to-end, from communication and participation through to results analysis and action planning with business leaders
Distribution partnership & feedback loops – Establish close collaboration with internal and external distribution partners to refine and enhance product propositions and solutions. Build strong feedback loops with distribution channels to improve product sales effectiveness and capture insights for new product innovation.
Drive issue resolution and escalation: Ensure service incidents, control weaknesses, customer-impacting issues and performance gaps have clear owners, recovery plans, escalation routes and agreed completion dates.
Perform market conduct compliance reviews and targeted assessments relating to financial advisory, sales and distribution activities. Review adherence to applicable regulatory requirements, internal policies, procedures and approved business practices.
Monitor supplier performance, service levels, contract obligations and renewal dates.Support the management of supplier risks, operational resilience, business continuity and exit plans.
Monitor the local external environment to get early sight of emerging risks and provide detailed guidance on controls required to mitigate against them. Build and maintain relevant cross-organisation and industry relationships.
Oversee technology selection, engineering, implementation, service transition and lifecycle management, while improving integration, automation, standardisation and operational efficiency.
Embed compliance considerations into business decision-making, including incident management, review and challenge of new products and services to ensure potential compliance issues are properly addressed at the early stage.
Define, review and challenge appropriate KRIs/KCIs and FC MI; produce clear, decision-useful management and governance reporting on risk profile, control effectiveness, issues and remediation progress.
Support the training and development of junior underwriters, including contributing to internal quality assurance audits to maintain consistent underwriting standards
Support the training and development of junior underwriters, including contributing to internal quality assurance audits to maintain consistent underwriting standards
Provide insights on product features, benefits, and market trends to distributors, supporting their new business efforts and enhancing value propositions