Coordinate with regional support teams, R&D and other stakeholders to efficiently respond to support requests, maintaining a high level of customer satisfaction
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Support the digital and automation infrastructure setup including Delta V recipe, MES workflows, other process equipment related systems, ERP module setup, etc.
Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management