Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary
Shape the future of Solace Agent Mesh by actively supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes
Conduct hotel and portfolio performance diagnostics using dashboards, data insights, and stakeholder feedback to identify root causes, prioritize interventions, measure adoption and outcome trends, and support tailored action plans that improve commercial, operational, and brand outcomes.