Candidates should possess strong Analytical Skills and Market Research capabilities to assess opportunities, understand trends, and support data-driven decisions.
Candidates should possess effective Communication and Customer Service skills to engage prospects, manage client expectations, and maintain long-term relationships.
Candidates should possess Lead Generation skills and experience with prospecting tools or CRM systems to build and manage a sustainable sales pipeline.
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Develop, standardise, manage, and continuously improve beverage recipes to ensure consistency, quality, cost control, and alignment with the hotel's standards.
Engage with guests proactively, anticipate their needs, and create memorable dining experiences through warm and attentive service.
Handle guest feedback and resolve service issues professionally and promptly.
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Support SPC software activities, including customer onboarding, trial setup, demo preparation, common product questions, and product behavior confirmation.
Support product issue follow-up by testing and reproducing reported issues, communicating with engineering teams, and tracking status until closure.
Collect and organize feedback from customers, sales, support, engineering, and product teams, and maintain requirement, issue, and enhancement request trackers.
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Build and maintain strong relationships with key decision-makers — doctors, nurses, biomedical engineers, and procurement personnel.
Execute promotional activities to reinforce brand awareness and address customer queries, while monitoring market trends and competitor activity.
Deliver reliable after-sales service and collaborate with the Application Specialist team to ensure smooth customer onboarding and long-term satisfaction.
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