Own internal dashboards, operational reporting, and procedure documentation, and support operational security processes, escalating issues to the COO team as needed
Design and optimize VIP referral and advocacy programs: Explore referral, invitation, and word-of-mouth growth mechanisms tailored to high-value user segments, driving organic growth and network-based expansion among premium users.
Proficient in using AI tools for product analysis, operational data review, and campaign performance evaluation. able to proactively identify blind spots in the team’s work and close gaps with a data-driven approach.