The Operations Manager must ensure the outlets are running as well as they possibly can, with a smooth efficient service that exceeds the expectations and needs of guests. They work closely with the Black Sheep Restaurants Founders and other Operations Managers. It is important to have a strong understanding of the Black Sheep Restaurants Core Principles, as well as supporting long and short-term goals set by the company.
Set an example in ‘Leading to be Customer driven’ by implementing effective control mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards