Brixsten Academy is a trusted learning centre in Klang Valley dedicated to helping students excel in their IGCSE and A-Level examinations through personalized and customized teaching approaches.Since 2015, we have built a strong academic foundation grounded in educator excellence, personalized learning pathways, and a deep commitment to student growth. We believe every student is unique, and our relationship-centric approach supports students to achieve strong academic outcomes while building confidence, character, and long-term capability.Our culture is guided by four core principles.Relationship-Centric: We build strong, respectful partnerships with students, parents, and educators.Committed: We are dedicated, responsible, and strive for excellence in all that we do.Supportive: We foster a collaborative environment where everyone helps each other grow.Learn & Grow Together: We continuously improve and progress as one academic community.
The Position
As the Student Engagement & Operations Executive, you will oversee the daily administrative and operational functions of the academy, ensuring efficiency, service excellence, and smooth coordination between students, parents, teachers, and the finance team.
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Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
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Identify malicious activities from legitimate file, email, user, or network activity, distinguishing between benign and harmful elements with precision.
Conduct manual research to gather threat intelligence and analyze attack vectors. Identify potential threats, study their behavior and techniques, and assess the methods used by attackers to provide actionable insights.
Assess and categorize events that have been manually reported. Review the details of each event thoroughly to determine its significance and severity, classifying it according to predefined criteria to ensure accurate prioritization and responses.
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Collaborative Communicator: Confident, professional interpersonal skills with the ability to coordinate across sales, finance, supply chain, and external partners.
People-First & Relationship Builder: Highly approachable, empathetic, and skilled at building rapport quickly across all levels of the business.
Agility & Resilience: Comfortable adapting to variable workloads and flexible hours (balancing quieter admin days with fast-paced, high-intensity training days), fast changing project timelines, and quick problem solving.
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Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience
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Assist in ensuring nursing documentation, medication administration, and care plans are completed accurately and in accordance with Company policies and professional standards.
Support infection prevention and control programmes and monitor compliance with clinical
Conduct weekly meeting with frontline and workshop staff on their current performance, provide coaching and deliver important information.
Attend to customer requirement and assist to resolve complaints.
Responsible for effective utilisation of DMS system to monitor and control Work-In-Progress, Back Orders, Follow-Up, Appointments and Service Reminders
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Processes various electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc.
Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.
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Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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To prepare and monitor annual maintenance budgets (CapEx & OpEx) and provide maintenance reports to HQ management.
To perform any ad-hoc tasks as and when assigned by the Superior.
To conduct regular site visits to cinema branches nationwide for audits, inspections, and technical evaluations. (On-call to provide remote technical support for all branches during critical breakdowns or emergencies.)
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