Record evidence of 2LOD oversight and challenge on the Operational Risk Management System (ORMS).
Provide comprehensive results/ outputs of Operational Risk oversight activities to relevant Operational Risk teams supporting a segment or geography highlighting trends or exceptions, if any.
Provide evidence supporting the work output leveraging Operational Risk tools/templates and supporting applications.
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Act as a confidant to the relevant internal team, feeding them ground-level client intelligence (sentiment, product friction, usage patterns) they can use in renewal and expansion conversations.
Pick up operational work referred to you internally, and refer clients onward once they grow above the revenue threshold.
Assist in Implementation Card Design submissions, Customer support, and other operational requests.
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Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.
Target Setting: Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
Incentives & Controls: Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.
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Train client individuals in the effective use of management systems, tools, techniques, group problem solving and team building and consensus development skills.
Prepare and conduct meetings and one-on-one interfaces with client and colleagues.
Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries and reports.
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For operational risk-related matters, formulate, implement or review action plans of BUs to address control gaps/ regulatory gaps/ control weaknesses identified.
Drive compliance with Group Non-Financial Risk Management (GNFRM) and GWB CIBC’s internal procedures, applicable banking laws/regulations/guidelines.
Review and implement relevant internal Policies and Procedures and/or Standard Operating Procedures and ensure they are updated to address laws/ regulations/ guidelines issued, where applicable.
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Record evidence of 2LOD oversight and challenge on the Operational Risk Management System (ORMS).
Provide comprehensive results/ outputs of Operational Risk oversight activities to relevant Operational Risk teams supporting a segment or geography highlighting trends or exceptions, if any.
Provide evidence supporting the work output leveraging Operational Risk tools/templates and supporting applications.
...