Solid analytical and problem-solving capabilities, with experience in portfolio analysis, risk assessment, and regulatory compliance.
Excellent communication and presentation skills in English; proficiency in additional Asian languages is an advantage.
Bachelor’s degree or higher in Finance, Economics, Business, Accounting, Law, or a related discipline; relevant professional certifications (e.g., CFP, CFA, STEP, trust or wealth management credentials) are highly beneficial.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Prepare, submit, and/or liaise with regulatory specialist colleagues, regarding the preparation of regulatory packages, importation/exportation requirements, and updates of Ethics Committee packages.
Negotiate site budgets, coordinate for site contract execution, track invoicing, and ensure timely site payments.
Prepare, plan, organize, and conduct site initiation visits.
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Drive organizational design initiatives that improve operational efficiency and effectiveness across business functions
Steer the performance management agenda with business leaders, ensuring robust differentiation, capability development, and timely interventions that raise overall organizational performance
Partner with the rewards function to develop market-driven compensation recommendations that strengthen employee performance, engagement, and retention
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Ensure all transactions are completed accurately and in accordance with our operational manuals, SLAs as well as payroll cut-off dates.
Being a super user for our various HR system modules and provide first level support to end users. Preparing the system to facilitate key HR processes such as annual merit increase, training events, performance management, etc.
Answer employee queries and handle employee requests across a broad spectrum of topics, build-up and maintain the related knowledge base to constantly improve the ability of our SSC to support employee queries and requests.
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Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
To perform outbound calls with external customers for payment inquiries.
To handle and manage disputes or queries from customers efficiently. At times, may need to do further research. Enter data inputs and update invoice records. Verify validity of account discrepancies
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