Maintenance of SOPs, Knowledge Base and User Guidance. Audit control management (ICFR). Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts
Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)
Strong communication skills in English (written and spoken) are essential. Strong customer centricity and stakeholder management skills
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Support inventory accounting and intercompany processes, including inventory valuation, stock provisions, transfer pricing, intercompany reconciliations, and intercompany profit elimination.
Prepare balance sheet reconciliations related to inventory, manufacturing costs, accruals, and other site-related accounts, and follow up on open items with proper supporting documentation.
Support forecast cycle activities for manufacturing sites, including preparation of data for submissions.
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You are currently enrolled in Bachelor's / Master's, or studies in Information Technology/ Software Engineering / Data Science / Computer Engineering, or related fields.
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Support system, transaction, and process enhancements, including the preparation, maintenance, and updating of process documentation.
Work collaboratively with internal customers and stakeholders to ensure effective service delivery and issue resolution.
Support the Team Lead and team members in initiatives aimed at improving team efficiency and effectiveness, including assisting new joiners with their onboarding and transition into their roles.
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Escalate major issue for a discussion to the Key Accountant /Team Lead if required.
Ensure all related Internal Control Systems implemented in Fixed Asset complied to the control guideline which has been established. Execution of remediation plan to be in place, if any
Establish and maintain strong working relationship with various stakeholders including Local Financial Services, Division/BL Controlling , Center Of Excellence and other teams within the Accounting Hub
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Collect all relevant information for raised issues, analyze root cause and propose solution to 2nd Level Support if needed. Raising requests to 2nd Level Support for user creation / unlocking / change of user parameters
Contribute to the continuous improvement processes which also reflects your personal mindset. High commitment to maintain / improve service levels. Develop a comprehensive understanding of the overall Internal Controls organization and broader business. Problem solving root causes collaboratively. Critical thinking and problem solving that result in process improvements
First point of contact for key stakeholders, ensure collaborative relationship. Regular operational reviews with stakeholders for own area. Contribute to develop Customer Satisfaction on a cross-functional level
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Assist with various testing phases (Unit Testing, System Integration Testing, Factory Acceptance Testing, User Acceptance Testing) as well as the Go-Live process
Serve as the connecting point between clinical staff, hospital management, and IT vendors
Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI‑enabled capabilities to enhance CRM and digital journeys.
Strong passion for digital sales and service processes, including AI‑assisted requirements analysis, intelligent automation, and data‑driven decision making.
Strong analytical and problem‑solving skills with the ability to independently handle complex scenarios and apply AI‑powered insights to recommend optimized solutions.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
Ensure compliance to Regional Finance Hub policies, local Company legal and statutory requirements
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Spreading / validation of spreading of the annual financial statements via internal Commerzbank tools; approving the spreading before using it in the rating process.
Qualitative and quantitative risk analysis of a counterparty within the rating process.
Solution Evaluation: Assess existing systems, technologies, and processes to identify gaps and areas for improvement. Conduct feasibility studies and recommend appropriate solutions to address business challenges. Inform the requestor of the cost and time estimate.
Solution Design and Development: Develop comprehensive solution designs, considering both technical and business aspects. Ensure alignment with organizational goals, standards and best practices. Participate in development activities.
System Integration: Coordinate with development teams and vendors to ensure smooth integration of new solutions with existing systems. Participate in system testing, troubleshooting and issue resolution.
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Spreading / validation of spreading of the annual financial statements via internal Commerzbank tools; approving the spreading before using it in the rating process.
Qualitative and quantitative risk analysis of a counterparty within the rating process.