Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Identify malicious activities from legitimate file, email, user, or network activity, distinguishing between benign and harmful elements with precision.
Conduct manual research to gather threat intelligence and analyze attack vectors. Identify potential threats, study their behavior and techniques, and assess the methods used by attackers to provide actionable insights.
Assess and categorize events that have been manually reported. Review the details of each event thoroughly to determine its significance and severity, classifying it according to predefined criteria to ensure accurate prioritization and responses.
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Ensure the Project Module Close is completed on schedule.
Manage the end-to-end fixed asset life cycle, including identifying asset files, processing adjustments in the FA module, managing capitalization and proceed disposal/ retirement.
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You ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if vital as per company’s debt collection procedure
You ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. You also engage and support the teams in the implementation of continuous improvement project
You possess Degree or Diploma in Finance & Accounting/Commerce or equivalent
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Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders
Onboard suppliers to our vendor management tool
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Facilitate workshops, presentations, and requirement gathering sessions with internal teams, customers, and project stakeholders throughout the project lifecycle.
Monitor project progress, provide timely status updates, maintain project documentation, and coordinate testing activities.
Collaborate with the Business Development team to define solution scope and user requirements.
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Compliance & Audit Support – Ensure adherence to company policies, ICFR, and statutory requirements; support internal and external audits as needed
Process Improvement & Knowledge Sharing – Drive process improvement initiatives, participate in system testing and integration, and provide training or mentorship to team members
A degree in Finance & Accounting, Commerce, or equivalent. Professional qualifications (e.g., ACCA, CPA, MIA) are an advantage
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