Prepare and maintain Business Requirement Documents, Functional Specification Documents, solution notes, workflow diagrams, data flow diagrams and related project documentation.
Work with Solution Architects, Developers, UI/UX Designers, Project Managers and Product Owners to design practical, scalable and user-friendly application solutions.
Assess solution feasibility by considering business priorities, user impact, technical constraints, integration requirements, data needs and project scope.
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Generate management reports, consolidate, and format routine financial and operational reports.
Support project WBS (project ID) issuance.
Develop financial models and scenario analysis, continuously look for ways to streamline and automate repetitive report generation using advanced excel functions to reduce manual processing time.
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Perform month end closing for CBG BUs, ensure accurate revenue and cost recognition in line with accounting standards. Provide in-depth analysis of the financial performance.
Review CBG BUs cost to ensure it is align with approved budgets. Perform product/brand profitability analysis.
Support in reviewing of Business Case and providing financial recommendations.
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Participate in regulatory engagements or consultations, application of licenses or exemptions, and ensure business and management are informed and prepared against material reforms and developments.
Compliance & Risk enthusiast – you’ve racked up at least 2-3 years of relevant work experience, ideally within the financial services or payment industry. Relevant knowledge on payments related regulations in Malaysia will be a plus.
Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the tendency to focus on details and hate to miss out on specifics.
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Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models.
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules, as well as automating reporting processes.
Play a strategic role in the reporting and planning of the company’s workforce and operational management.
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The Business Analyst will be responsible the end-to-end business analysis function. This role requires a self-starter who can work with minimal supervision, engage stakeholders across the organization, gather and analyse business requirements, recommend solutions, and support successful project delivery. The ideal candidate is proactive, resourceful, and capable of managing multiple initiatives while serving as the primary point of contact for all business analysis activities.
Risk Exception Processing: Review, evaluate, and track Digital Security Policy exception requests (DTAP/policy waivers), ensuring business justifications are valid and compensating controls are properly established.
Compensating Controls Validation: Collaborate with engineering and operations teams to define, validate, and monitor effective compensating controls for accepted risks and policy deviations.
Risk Mapping & Register Maintenance: Feed risk analysis findings and approved risk exceptions into the enterprise D&IT risk register, ensuring visibility and periodic re-evaluation.
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Cash Flow & Working Capital — Monitor Group cash position and working capital performance, including receivables ageing, collections and payment cycles, and flag funding requirements to management.
Cost Control & Operating Efficiency — Track headcount and operating expenditure against budget, analyse cost drivers across entities, and support cost optimisation and productivity initiatives.
Business Partnering — Work with department heads and country leads so budget ownership sits with the business.
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Acquirer Communication: Communicate with acquirers, manage their expectations, and respond to queries to support favourable outcomes.
Status Monitoring & Reporting: Monitor chargeback status (win/loss) through to resolution and prepare accurate reports on volumes, outcomes, and root causes.
User Communications: Manage communications with users to handle chargeback cancellations and appeals professionally and in a customer-centric manner.
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A recognized Degree in Computer Science, IT or a related discipline.
Excellent analytical, interpersonal, and communication skills: written and verbal
We are recruiting a Senior IT Business Analyst to lead the global DMS Center of Excellence (COE) within the IT Commerce Team. The role is responsible for DMS strategy, service management, governance, implementation standards, vendor management, project delivery and continuous improvement. You will drive global DMS adoption, market rollouts, retrofits and technology innovation while delivering scalable, standardized and business-aligned solutions across operating companies.
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Participate in regulatory engagements or consultations, application of licenses or exemptions, and ensure business and management are informed and prepared against material reforms and developments
Compliance & Risk enthusiast - you've racked up at least 2 years of experience in compliance and/or KYC experience, and expertise within the financial services or payment industry. Relevant knowledge on payments related regulations in Singapore will be a plus
Analytical & detail-oriented thinker - you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the tendency to focus on details and hate to miss out on specifics
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