Ensure requirements are clear, traceable, testable, and aligned to business objectives and technology constraints.
Engage with cross‑functional stakeholders including Business, Technology, Operations, Vendors, and Regional counterparts to gather requirements and validate proposed solutions.
Facilitate discussions and workshops to clarify scope, manage dependencies, and resolve requirement gaps.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Track campaign revocations and access changes through to confirmed closure in target systems and evidence outcomes in remediation reports.
Monitor account provisioning and de-provisioning across SailPoint and Okta, resolving exceptions, joiner-mover-leaver gaps, and synchronization errors.
Work with system and application owners to correctly map non-human, service-account, and machine-identity ownership in SailPoint.
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Ensure data quality and data integrity for Payroll and HR data processes.
Receive, analyze, process and follow-up on personnel administration requests via multiple request channels, ensure accurate and timely interface to the respective internal/ external processing chains i.e. payroll, finance, data analytics, external service providers, local authorities etc.
Manage entire termination workflow for all termination types which includes leaves calculations, information checks, letters preparation, systems updates, payment calculations and exit clearance.
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We are seeking highly motivated and talented individuals to join our Strategy & Consulting Global Network team as an Analyst. This is an excellent opportunity for recent/ upcoming graduates who are passionate about strategy, problem-solving, and doing impactful work in the business world. As an Analyst, you will work closely with senior consultants on various client projects, gaining invaluable experience and exposure to different industries and business challenges.
Key Responsibilities:
Assist in conducting research and analysis to support the development of client strategies and solutions
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Partner with senior executives, data scientists, and change leaders to propose AI-driven, automated, or digitally optimized underwriting solutions.
Act as the critical bridge between local business units and cross-functional teams (Tech, Data, Change Management), translating business needs into scalable technical and operational requirements.
Support Agile delivery by formulating end-to-end milestone plans, shaping user stories, and ensuring local market nuances are reflected in the global transformation agenda.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
...
Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
...
Work with internal teams to ensure marketing recon reports and invoices are shared with external parties timely and following on collection of payment.
Assist to reconcile and discrepancies raised between internal and external parties.
Register new partners to the system with accuracy.
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Lead the team on client engagements to improve a broad range of business processes. Drawing on our local and global networks, you’ll learn to adapt proven IT methods and practices to fit different operational and cultural needs, in different industries. Your knowledge, experience and skills will help to shape our services. With access to talented leaders, formal learning and a wide variety of practical experience, you’ll receive all the support you need to succeed
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