Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.
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Answers to all telephone enquiries in a calm and professionally manner.
Records and takes pictures of all Loss and Found items surrender by colleagues or others in the “Case Property” form and thereafter to hand over to Housekeeping if there is no claimant.
Responds to the fire alarm bell activation and activates the CERT members, Decam (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raised the Fire Alarm Bell Activation Report thereafter.
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Daily sales activities include telemarketing, sales calls, hotel inspections, corporate entertainment etc.
Be familiar in the sales process and demonstrate effective communications in engaging clients: ask open-ended questions, take the initiative to follow up, anticipate and manage expectations, overcome objections, handle closing and obtain post-feedback
Acquire new sales leads/ prospects and establish new accounts
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Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
Maintainsa high profile within trade and professional associates dealing with their market area/segment(s)
Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
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