Handyman duties include, but are not limited to, basic painting touch-ups, filling gaps and crevices, repairing minor wallpaper tears and stains, and other miscellaneous maintenance tasks.
Polishing marble and hard floors, carpet cleaning, and other related tasks.
Report any damage or maintenance needs and liaise with relevant departments to follow up on work orders
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Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
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Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
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