To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
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Responsible in preparing test plan and conducting end to end User Acceptance Testing (UAT), system health check and to ensure that all significant / mandatory fields are tested and complied with Shariah requirements and other statutory requirements.
Responsible in preparing and updating SOP or system user guides.
Responsible in providing first-level support, trouble-shooting of problems and operational handling related to systems.
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Architectural Governance: Act as the lead security design authority within the Group Architecture Review Board (ARB), providing "Go/No-Go" advisory on the security viability of regional project designs.
Application & Digital Design (Expert Level)
Financial Services Security: Expert-level design of secure customer journeys, including Multi-Factor Authentication (MFA) strategies and biometric integration patterns.
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Provide tax advisory on business transactions, new initiatives and structuring matters across investment banking, stockbroking and asset management businesses.
Oversee SST compliance including accurate preparation and submission of SST returns.