Attend and assist with handling and investigation of customer complaints; provide advice on compliance-related matters with regards to the agent’s conduct, as part of the Market Conduct and Fair Treatment of Financial Consumers (FTFC) initiatives of the company;
Conduct field visits/mystery shopping on roadshows organized by agencies. Prepare field report and identify any incidents of non-compliance for reporting;
Review, on periodic basis, the agency training materials, handbook, sales materials, advertisements etc;
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Identify relevant trends, cultural moments, and audience insights to create timely and engaging content opportunities.
Monitor, manage, and respond to social media interactions, comments, and direct messages, fostering meaningful engagement and strengthening brand affinity.
Track and analyse social media performance, providing actionable recommendations to optimise content effectiveness, reach, and engagement.
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Review and monitor derivative risk exposures, including capital adequacy implications, sensitivity analysis and transaction controls to ensure compliance with regulatory and internal requirements.
Support and lead risk assessments relating to the Internal Capital Adequacy Assessment Process (ICAAP), including stress testing, scenario analysis and capital adequacy evaluations.
Lead the review of Group Internal Target Capital Level (GITCL) and support group-wide capital management initiatives.
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