Set the regional approach to scenario planning, budget phasing and business cases, balancing near-term commercial delivery with sustainable customer and channel growth.
Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
Ensure commercial alignment: Collaborate with revenue and marketing leaders to align sales tactics with pricing, distribution, and promotional strategies, and to support forecasting and rate strategies
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
Oversee work order fulfillment: Ensure routine maintenance and repairs are assigned, verified, and documented in the property maintenance management system