System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
Financial Accuracy: Ensure all charges and account statements are correct and submitted on time, covering guests, groups, banquets, employees, and credit card companies.
Monitor financial performance: Assist with the budget management, forecasting, and reporting to ensure financial targets are met and pastry operations align with the hotel’s goals